Privacy Policy
Last updated: September 13, 2026
This policy explains what personal data Tour Rio 330 collects when you use tourrio330.com, why, for how long, and how you can manage it.
1. Data controller
The controller of your personal data is Chloé Gamain, operating Tour Rio 330 from Rio de Janeiro, Brazil, contact: contact@tourrio330.com.
2. Data collected
| Data | When | Why |
|---|---|---|
| Full name | Booking | Identify your booking |
| Email address | Booking | Send confirmation and practical information |
| WhatsApp number | Booking | Contact you before the visit, handle a change or cancellation |
| Date, time slot, number of people, language, comment | Booking | Organize the tour |
| IP address, browser type | Browsing the site | Security and proper functioning of the site (automatic technical collection by our hosting provider) |
No banking data is collected or stored by Tour Rio 330: payment is processed directly by our provider, Stripe, which applies its own security standards (PCI-DSS).
3. Legal basis for processing
Your data is processed on the basis of the performance of the contract formed when you book (organizing and delivering the tour), and, for our support exchanges, on the basis of our legitimate interest in responding to your requests.
4. Data recipients
Your data is shared only with the providers necessary for the service to function:
- Stripe, for secure payment processing;
- Netlify, our hosting provider, for receiving the booking form;
- Our team (guides and support), for organizing and following up on your visit.
Your data is never sold, rented, or shared for advertising purposes.
5. International transfers
Some of our providers (Stripe, Netlify) may process your data outside the European Union, notably in the United States and Brazil. These providers rely on safeguards recognized under the GDPR for this type of transfer (standard contractual clauses, equivalent certifications).
6. Retention period
Data related to a booking is kept for as long as necessary to organize the tour and handle customer follow-up, for a maximum of 3 years after your last contact with us, unless a longer period is required for accounting or legal reasons (accounting records are, for example, kept for 10 years in accordance with applicable regulations).
7. Your rights
You may at any time request access to, correction of, or deletion of your personal data, by writing to contact@tourrio330.com. We respond to all requests within a reasonable timeframe. If you believe your rights are not being respected, you also have the right to lodge a complaint with the competent data protection authority (for example, the CNIL for French residents).
8. Cookies
The tourrio330.com website does not use advertising cookies or third-party trackers for tracking purposes. Only technical elements strictly necessary for the site to function properly may be used.
9. Security
We take reasonable measures to protect your data against unauthorized access, loss, or disclosure, notably by limiting access to only those who need it to organize your visit.
10. Contact
For any question relating to this privacy policy: contact@tourrio330.com or WhatsApp.